FAQ | Xpooos

Product

How do I ensure that my XPOOOS socks retain their quality as long as possible?

All products are meticulously made from high-quality materials. Please make sure to following the care instructions, you’ll find these on the packaging of your socks. Also please don’t tear off the packaging (label) as it can damage your brand new XPOOOS. Always use scissors and even then be careful.

Are all products in stock?

All product pages (sizes) are provided with stock information. It may happen that the product page shows stock while we ran out of this style. Fortunately this is seldom the case, but if it happens, we’ll make sure to contact you as soon as possible and you’ll be reimbursed for the missing item. XPOOOS releases a new collection twice a year. If an item is sold out, it can no longer be ordered. Therefore, do not wait too long before ordering your favourite XPOOOS socks.

Ordering

What size should I order?

To make sure you order the right size, we advise you to check the sizes below: Men (shoe sizes) EU: 39/42, UK: 5,5-8, US: 6,5-9 EU: 43/46, UK: 9-11, US: 10-12. Women (shoe sizes) EU: 35/38, UK 3-5, US: 4-6 One size: EU 35/42, UK 3-8, USA 4-9

I placed an order but did not receive a confirmation e-mail. What should I do?

We send the conformation e-mail right after you placed your order. You didn’t receive it? Please first check your spam folder, it might be the case that the e-mail ended up here. Also there might be a delay in the system. You didn’t receive your confirmation after a couple of hours? Please contact us so we can figure out what happened.

I made a mistake placing my order / entered the wrong address; can I adjust it?

Unfortunately, it is very difficult to adapt an address, or other order specifics, as soon as an order has been placed. This as we process an order as quickly as possible. Please get in touch with us, and we will do our very best to process your request.

Payment

What payment options does XPOOOS provide?

At XPOOOS we accept several payment options. We accept Visa, MasterCard, American Express and PayPal and also support local payment options. As soon as your order has been completed and approved, we will debit your account. This contains the total order amount plus shipping costs.

Delivery

Can I track the shipping status of my order?

Of course. After your package has been processed we’ll e-mail you a Track and Trace number.

What countries does XPOOOS ship to?

We like to think big, so orders placed on www.XPOOOS.com can be send to all countries in the world.

How much does it cost to ship my order?

Shipping costs depend on the location where the orders need to be shipped to. The total shipping cost is presented in the checkout process, right before you move on to your payment. These costs are between €4,50 and €19,95.

How long does it take to ship my order?

We do our best to ensure the fastest delivery possible. When you order before 14:00, we process your order that same day. All orders are shipped from our warehouse in the Netherlands. Generally, it takes 2-4 days to deliver your order. This is an estimation and depends on the courier. You receive a Track and Trace number which you can use to track your order.